Cancellation Refund Policy Since ebooks are digital products, they might not be eligible for refunds or returns once downloaded or accessed. An ebook you purchase from Ycteducationbooks.com is eligible for return if we receive your request within 5 days of the date of purchase, and you have read less than 20 per cent of the book. We will issue you a store credit, or process a full refund to your card or account – whatever your preference.